Brackenwood Glamping reserves the right to change this website, including prices and terms and conditions, without notice. We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite for any reason (for example due to inappropriate behaviour, dangerous weather or site conditions).

Use of the Brackenwood Glamping website constitutes acceptance of our Terms and Conditions and Privacy Policy.

Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please let us know. You may also opt out of receiving emails at any time by contacting us. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored, nor seen, by us.

Our full GDPR policy may be viewed here

We will not pass on or sell your details to any third parties.

Booking

To secure your booking we require a 50% non-refundable deposit. The remaining balance is then due 4 weeks prior to arrival. If the booking is less than 4 weeks away then payment is required in full at the time of booking. A confirmation email will be sent once we have received payment.

The person booking is responsible for disseminating the appropriate information sent to them to others in the party. For example, the Terms and Conditions, Site basics and so on. This is to ensure they are fully aware of the nature of the site, health and safety issues, the facilities and appropriate clothing/footwear/equipment that they may require.

We have a minimum stay of 2 nights and the price quoted is per unit rather than per person. Please note that bank holidays carry a minimum stay of 3 nights.

Payment

Payment is taken via bank transfer. Payment is taken in UK Pounds Sterling only.

Deposit

A deposit of £100.00 per booking, is required to secure against damages, anti-social behaviour or any additional cleaning needed as a direct result of your stay with us.

We do ask guests to keep noise levels to a minimum after 10pm out of courtesy to our neighbours – sound travels exceptionally easily here.

If there are any complaints about your behaviour you will be given one warning and if the behaviour continues you may asked to leave the site and you will lose your deposit. No refund will be given.

Changes to bookings

Please let us know as soon as possible. Where changes are possible there will be an administration fee of £25.00. Changes must be made in writing (email) by the person who made the booking.

You cannot change a booking within 30 days of your arrival date.

Cancellation

If cancellation is made less than 6 weeks prior to arrival then the deposit will not be refunded. It can be held over to another date, subject to availability later in the year or the following year. If this option is taken there will be a £25.00 handling charge.

If you roll over to another date for which a higher sum is charged, you will need to pay the difference.

If cancellation is made within 3 weeks of the arrival date 100% of the total sum will not be refunded (as generally we cannot re-let the hut in that time) and your stay cannot be rolled over to a later date.

Any cancellation or change must be confirmed in writing / email, by the person who made the booking.

The Brackenwood Glamping site is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but are not limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”) We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.

Our rights to cancel your stay

We may cancel your stay at any time in writing to you if:

1. You do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due.
2. You do not, within a reasonable time of us asking for it, provide us with the information that is necessary to provide glamping services such as guest numbers.

If we end the contract under points 1 and 2 then you may be subject to a cancellation charge in accordance with our cancellation policy above.

Arrival and Departure Times

Check in is between 3pm-7pm. Guests must advise us of their estimated arrival time and telephone when they are roughly half an hour away. If you are likely to be later than 7pm please let us know so we can arrange for someone to meet you and show you to your hut – in this case, we may need to carry out the full tour the following morning.

Guests are required to vacate their accommodation by 11am on the day of departure – you may be able to stay longer if we have no immediate booking following yours.

Music

Quiet background music is permitted until 10pm.

Damage

If any property is damaged during your stay then please inform us immediately. Serious damage to property may result in the group being charged the full amount for a replacement or repair.

Fireworks

No fireworks, sparklers, Chinese lanterns or similar are permitted to be used on site at any time.

Check out

Check out: On the morning of check out, you must have cleared everything out of your hut / off your pitch by 11am or by arrangement so that they can be cleaned. You are welcome to leave your car(s) on the drive on departure day if you are heading out for a walk.

Agreement

Guests and visitors agree to be considerate tenants and to take good care of the huts and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to neighbours or wildlife. No pets are allowed on site other than our own. Should any facilities, equipment, or inventory be damaged wilfully as a result of inappropriate usage or behaviour, or as a direct result of failing to respond to instructions provided you will be held responsible for the cost of repair or replacement of that item. Brackenwood cannot accept responsibility for any loss, damage or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside our control.

By booking and coming to Brackenwood Glamping you agree to be responsible for your own welfare. You also agree to take all reasonable precautions against personal injury, injury to others and damage to the land, facilities and hut. Brackenwood Glamping is not responsible for any damage or loss to personal possessions that you bring to the site. You use the facilities and amenities at the site at your own risk, e.g. the firepits and wood burning stoves. Brackenwood Glamping accepts no responsibility for any loss or injury arising from being in the hut or onsite. By booking, acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the site.

Weather

Camping in Britain can mean dramatic variance in weather in a short period of time. Whilst we supply certain facilities and equipment, as described in the inventory sent to guests on confirmation of payment, it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. In extreme weather conditions such as exceptional cold and snow, when forecasted we do our best to warn guests and give them the option to move dates (subject to availability) without being subject to the cancellation policy administration handling charge, or loss of any monies.

Questions

If you have any questions about your stay and require more information prior to arrival than is published on the website please do not hesitate to contact us by telephone on 07930840781 (9am-5pm) or send us an e-mail using the contact form.

Customer Complaints

In the first instance of a complaint, please contact us so we can resolve your problem.

Please address any correspondence regarding complaints to;

Angela Davies
Brackenwood
Burnards House
Holsworthy
EX22 7JA

Please note, complaints received after 14 days from the end of your holiday cannot be reliably investigated.

Disclaimer

The information contained on this website is for general information purposes only. The information is provided by Brackenwood Glamping and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website, you are able to link to other websites which are not under the control of Brackenwood Glamping. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Brackenwood Glamping takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.